Store Policies / FAQ
The Feathered Serpent is based in Niagara Falls, Canada. We ship nationwide throughout Canada (excluding Nunavut) and to the U.S.A. (Excluding Puerto Rico)
Orders are processed manually and offsite. Please email Hello@FeatheredSerpent.ca for further information.
COURIER CHOICE
We only ship via Purolator, FedEx and UPS. We will always choose the least expensive/fastest option among these three. Shipping charges at checkout are an estimate. We will promptly contact customers who overpaid or underpaid for their shipping. Because of extensive and ongoing shipping delays, we do not under any circumstances ship with Canada Post.
DELIVERY TIMES
We only ship priority express, which means customers typically get their orders in 1-3 shipping days depending on their location within Canada. The Feathered Serpent is not responsible for courier delays or lost shipments, and will not refund orders that get lost or damaged in transit.
All international shipping will require a couple of days for customs processing times.
TRACKING
Customers will receive their tracking information by email the day the package ships. It is the customer’s responsibility to track the package and follow up with the courier if there are any delays, redirects or problems with the package. Please contact the courier for shipping problems before reaching out to The Feathered Serpent.
PACKAGING
All decor is packed meticulously with bubble wrap and guaranteed to arrive without damage.
REFUNDS/EXCHANGES
You have 24 hours after receiving your package to report any damage or loss of item(s). We will try our hardest to ensure customer satisfaction and will work towards a resolution with any issues that arise.