WHERE CULTURE TAKES ROOT
We are a home based E-commerce boutique in Niagara Falls specializing in handcrafted South American decor with a carefully curated selection of Botanical Treasures.
Our principle goal is to empower Artisans in their respective communities by showcasing and celebrating their works of art. We carry an assortment of products from hand loomed table runners to spectacularly ornate vases.
We distinguish ourselves by offering a wide variety of rare plants (Aroids, Hoyas, Succulents & Cacti) all year long.
Store Policies / FAQ
The Feathered Serpent is based in Niagara Falls, ON. We ship nationwide throughout Canada. (Excluding Nunavut)
All out of province shipments get sent out Mon-Wed.
COURIER CHOICE
We only ship via Purolator, FedEx and UPS. We will always choose the least expensive/fastest option among these three. Shipping charges at checkout are an estimate. We will promptly contact customers who overpaid or underpaid for their shipping. Because of extensive and ongoing delays, we do not and will not ship by Canada Post.
DELIVERY TIMES
We only ship priority express, which means customers typically get their orders in 1-3 shipping days depending on their location within Canada. The Feathered Serpent is not responsible for courier delays or lost shipments, and will not refund orders that get lost or damaged in transit.
TRACKING
Customers will receive their tracking information by email the day the package ships. It is the customer’s responsibility to track the package and follow up with the courier if there are any delays, redirects or problems with the package. Please contact the courier for shipping problems before reaching out to The Feathered Serpent.
PACKAGING
All plants are shipped bare root, in moss or growing medium depending on plant.
COLD WEATHER
Special insulated packaging with heat pack available for colder temperatures. Please be responsible when shipping in colder weather and check local weather to make an informed decision.
REFUNDS/EXCHANGES
There are no refunds or exchanges on any perishable items. You have 24 hrs after receiving your package to report any damage or loss of item(s). We will try our hardest to ensure customer satisfaction and will work towards a resolution with any issues that arise.
PESTS/QUARANTINE
We take every measure possible to ensure all plants are healthy and pest free. It is the customers responsibility to inspect, sanitize and quarantine plants upon arrival. You have 24hrs to report any issues or concerns regarding pests, we will assist in the identifying and the treatment process of your plant.